SHIPPING POLICY

Last Updated: June 9, 2025

At Snooze Store, we're committed to getting your amazing products to you as quickly and efficiently as possible. We work with various suppliers, which means shipping times can vary slightly. Please take a moment to review our shipping policy below.
 

Order Processing

Once you place an order, our team begins processing it immediately. This typically takes 1-3 business days before your item is ready for shipment. During this time, your order is verified, quality-checked, and packaged.
 

Tracking Information

You'll receive a tracking code via email once your order has been dispatched. Please allow 1-5 business days from the time your order is processed for your tracking information to become active and visible online. This is because the tracking system needs to update as your package begins its journey.
 

Estimated Delivery Times

 

After your order has been shipped and the tracking information is available, you can expect to receive your package within 20 calendar days. While many orders arrive sooner, this time frame accounts for potential variations due to international shipping, customs processing, and local delivery services.

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Important Notes

Careful Selection

 

We encourage you to take your time and carefully choose your items. We do not physically stock or handle the products ourselves, which means we have no direct control over the picking, packaging, or shipping of individual items.

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Business Days

 

All processing and shipping times refer to business days (Monday to Friday, excluding holidays).

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Multiple Items

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If you order multiple items, they may arrive in separate packages and at different times, as they might be shipped from various suppliers.

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Potential Delays

 

While we strive to meet our delivery estimates, unforeseen circumstances such as customs delays, extreme weather conditions, or postal service disruptions can occasionally cause delays. We appreciate your patience in such situations.

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Incorrect Address

 

Please ensure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an invalid address, additional shipping fees may apply for re-shipment.

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Lost or Damaged Packages

 

In the rare event of a lost or damaged package, please contact our customer support team immediately at using our contact form. We'll work diligently to resolve the issue for you.

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Questions?

If you have any questions about your order's shipping status or anything else, please don't hesitate to reach out to our friendly customer support team.

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Thank you for shopping with Snooze Store!

Last Updated: June 9, 2025

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At Snooze Store, we want you to be absolutely thrilled with your family sleep products. If there's an issue with your order, here's our refund policy.

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Our Policy

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We offer refunds only for items that are defective or damaged upon arrival.

Please choose carefully as we do not offer refunds for change of mind, nor do we facilitate exchanges.

Please note that some items may be excluded from returns due to hygiene reasons. These will be clearly marked on their product pages.

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Initiate a Refund Request

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If your item arrived damaged or defective, please contact us with your order number and details of the defect or damage. We require that you contact us within 7 days of delivery for damaged or defective items so we can evaluate the issue and make it right. Photos of the damage will be required.

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Refund Processing

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Once we receive the photos, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

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Late or Missing Refunds

 

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you've done all of this and you still have not received your refund, please contact us.

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Contact Us

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If you have any questions about our Refund Policy, please reach out to us using the contact form.

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